<      Service Requests < How Do I Know if a Sitter is on Vacation? 

 

 

When staff members take time off, you are able to view their upcoming vacation schedule under Scheduler > Time Off. 

 

As service requests come in, it is important to remember who is available when. So you do not have to continually check the staff holiday page, the service request will also give you an indication if someone on your team is not available.

How do I know if a Sitter is on Vacation? 

           ON DESKTOP:

Navigate to Clients > Service Requests

STEP 1​​​

  • When the services appear in red, this indicates that the staff member is not available for these services. They have been marked out on these days using the "Time Off" feature in the Staff Interface.

  • Since the listed sitter is unavailable, you'll need to change the staff person on these service requests. Select the services that need to be assigned to a new sitter, then click "Edit Requests..." to change the staff. See Editing a Service Request for details. 

  • Once the service request is set with available team members, you can schedule the service request. For further information, please see Scheduling a Service Request

  

ON MOBILE:

STEP 1

  • Tap the Navigator and select Clients > Search

STEP 2

​​

  • Navigate to your client's account from the Clients search page.

  • In the left-side navigation pane, tap "Service Requests".

STEP 3

​​

  • If a staff member is not available on certain dates, service requests in their name appear in red. This indicates that the sitter has been marked out on these days using the "Time Off" calendar in the Staff Interface.

  • Since the listed sitter is unavailable, you'll need to change the staff person on these service requests. Select the services that need to be assigned to a new sitter, then tap "Actions" and then select "Edit Requests..." to change the staff. See Editing a Service Request for details. 

  • Once the service request is set with available team members, you can schedule the service request. For further information, please see Scheduling a Service Request

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