Introduction

 

Pet Sitter Plus has a powerful online service ordering component that enables clients to book pet sitting services from any device. This important functionality forms part of the Client Portal.

 

The service request processing function is first and foremost a "holding place" where requested services can be viewed, edited, added to and made subject to an approval "workflow" prior to scheduling.

 

When a service is booked via the Client Portal, it is seldom the case that you would want that service to be added directly to your live schedule, so the service request processing function allows you to ensure the order is correct and that you are available to provide those services, prior to accepting and scheduling the work. At this point you can also decline the request if your sitter is unavailable or you simply do not wish to provide the services.

 

You can look at all your Service Requests for several clients, or on an individual client basis.

 

Click to enlarge.

Service Requests Explained >

The service request processing function is a "holding place" where requested services can be viewed, edited and made subject to an approval "workflow" prior to scheduling on an individual client basis.

 

Editing a Service Request >

Often it is a requirement to make changes to a service request before adding the services to an order or finding out if a sitter is available.

 

Adding to a Service Request >

Often services will need to be added to a service request prior to the approval workflow, such as pet taxi.

 

Emailing a Service Request >

Any changes or additions to service requests made via the Client Portal can be emailed directly to the Client and/or "BCC'd" to the Sitter.

 

Scheduling a Service Request >

An explanation of how to schedule a service request after it has been approved.

 

How does a Client Cancel a Service Request before it has been Scheduled? >

A client may decide to cancel a service request before you have had a chance to schedule the job. This explains what happens in this situation and how you will be notified about it.

 

How Do I Know if a Sitter is on Vacation? >

If a specific team member is not available for a service request, the system will alert you. 

 

Declining a Service Request >

If you cannot provide services requested, or your sitters are not available, you can decline a service request here and then delete it.

 

Deleting a Service Request >

If you are unable to deliver one or more of the services requested by a client, you can delete them from the service request.

 

Service Request Emails BCC'd to the Primary Sitter >

It is possible to automatically "BCC" any "Service Request" emails to the primary sitter so that they have the opportunity to indicate whether or not they are available to provide the requested services.

 

Automatic Email Notifications >

When a client requests services using the client portal, three emails are generated automatically.

 

Assigning Service Requests to an Order >

Some services might need to be associated with different service orders so that they can be processed under separate workflow and invoiced separately. 

 

How Do I Create New Services Requests Associated with a Service Order? >

If a client requests more services, after you have already assigned their previous requests to a service order, you can add the new service requests to the assigned order.

 

ABOUT US



Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.



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CONTACT US



sales@petsitterplus.com

 

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USA & Canada      888-629-0871

 

Calling from

Within the UK         0845 834 0254

 

Outside the UK      +44 845 834 0254

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