Navigate to Clients > Receipts & Refunds > Refunds
Refunds can be created within the client record on Pet Sitter Plus in two ways. You will need to know how your client paid their invoice originally so you can choose the correct method of refunding their payment.
IMPORTANT: If your client originally paid via Stripe (credit card), it is important that you follow that method of refunding an amount to that client as this is processed automatically through their Stripe account. All other payments will require you to create a refund manually.
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Instructions on how to process a refund (charge back) through Pet Sitter Plus that is then processed through your Stripe account automatically and refunds the client's credit card on file.
Other payments will need to be refunded to your clients manually, either through your bank account or by cash/check. You also need to create a refund in Pet Sitter Plus to reflect this.