The Other Settings Section
When a pet passes away or is re-homed, their details and photos can be kept on file, but are moved to the "Past" pets area instead of the "Current" pets area.
How do I change a Pet's Status to Passed Away or Re-homed?
Navigate to Clients > Client Data > click pet name > Pet Details
Toggle on the setting for "Passed away or re-homed" to change the pet's status.
Click "Update" to save your changes.
IMPORTANT: You will need to remember to change the Schedule Ref for this client when you change a pet's status. This will ensure that no past pets are scheduled for any work. You can identify these pets however you want to, eg. you might change the Schedule Ref to "Trixie PAST" or "Trixie PP" for Past Pet.
NOTE: CUSTOM FIELDS may change the appearance of this page in PSP. See your Admin for more info.
NOTE: Custom Fields enables our pet sitting companies to create and develop their own environment within the PETS pages within Pet Sitter Plus. This means that where your admin has introduced custom fields that are unique to your business, certain fields on our help screens may not look exactly the same as yours. We therefore can only provide explanations and descriptions of our standard system fields, and recommend you see your admin for more information.
If you wish to change the content and layout in this section, see Custom Fields for more information.
Tap the Navigator and select Clients > Search
Navigate to your client's account from the Clients search page.
In the left-side navigation pane, tap "Client Data", tap on the pet's name, then tap "Pet Details".
In the "Other Settings" section of Pet Details, toggle on the button for "Passed away or re-homed."
This will preserve the pet record on the client's account, but it will move the pet record to the "Past" pets section.
Remember to update the "Schedule Ref" on the client's account so the "past" pet does not appear on the schedule or in emails to the client.