The delete order function is often only available when a service order has no services scheduled to it.

  • An order may have just been created in error and is yet to have any work scheduled to it, or

  • An order that previously had work scheduled in it will need to have all the services deleted so it is an "empty" order before it can be deleted.


How do I Delete a Service Order?


            ON DESKTOP:

Navigate to Clients > Orders & Invoices > click on the service order

STEP 1​​​

  • Navigate to the order you wish to delete.

  • Open the order and delete any remaining services from the service order.

NOTE: If the services you are deleting are dated in the past - you will have to cancel or void the services first before you will be permitted to delete them. See Deleting a Service.


  • Once the order is empty, navigate back to the Orders & Invoices screen.

  • When an order is "Empty" the option to "remove this order" will appear.

  • Click "remove this order". The order is deleted from the Pet Sitter Plus history and cannot be reinstated. 

  • If you deleted it in error and wish to reinstate it, you will have to start again by creating a new order and adding services to it.



  • Tap the Navigator and select Clients > Search


  • Navigate to your client's account from the Clients search page.

  • In the left-side navigation pane, tap "Orders & Invoices".


  • To the right of each empty service order, there is an option to "remove this order". 

  • Tap "remove this order" and the empty service order will be deleted.

  • If you do not see "remove this order" it means that there are services in the service order. In this case, open the order and delete the services (voiding them first if they are in the past) - see Deleting a Service for more information. Then return to the Orders & Invoices screen and click "remove this order".


Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.

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Outside the UK      +44 845 834 0254

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