Many pet sitting businesses have a procedure for when a staff member has completed a visit or walk they must return the client's key to the business owner or administrator so it is secure. However, there may be occasions where the sitter needs to return the key back to the client. If you anticipate picking up the key again in the future, for upcoming pet sitting, then you won't want to Delete the key altogether. You'll just want to mark it returned to the client to preserve the key and key history in PSP. 

 

How do I return a key to the client?

 

ON DESKTOP:

Navigate to Clients > Client Admin > Keys

STEP 1​​​

  • Select the key from the sub menu on the left

  • When a key is returned, in the "Assigned Staff" drop-down, select "[not set]".

  • Add a note to the key's "Description" field to explain that the key has been returned to the client and note the date/time.

  • Click "Update". The date and time is recorded.

  • For information about staff re-assigning keys themselves, see Allow Key Assignments

 

ON MOBILE:

STEP 1

  • Tap the Navigator and select Clients > Search

STEP 2

  • Navigate to your client's account from the Clients search page.

  • In the left-side navigation pane, tap "Client Admin", then tap "Keys".

STEP 3

  • From the client's Key List, tap the key that you would like to return.

STEP 4

  • When a key is returned, in the "Assigned Staff" drop-down, select "[not set]".

  • Add a note to the key's "Description" field to explain that the key has been returned to the client and note the date/time.

  • Tap "Update".

  • The date and time is recorded.For information about staff re-assigning keys themselves, see Allow Key Assignments

ABOUT US



Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.



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