< View & Change Client Details < Emergency Contacts

Pet Sitter Plus allows you to enter emergency contacts found under "Emergency Contacts" on the sub menu. When providing domestic pet sitting services, you will very often be dealing with more than one person. Emergency contact details may be supplied by your client for you to contact if they are not available. It is your choice entirely who you make the main contact and who you make the alternative or emergency client, but the following rules apply: 

  • You can enter an email address for the main contact, the spouse / alternative contact, and the emergency contact. All Quotations and Invoices will be sent to the main contact, and will also be sent to the spouse / alternative contact or emergency contact if you have toggled on the "CC Emails to this Address" button and entered a valid email address. If you do not want correspondence to be sent to a particular email address - leave the CC email buttons toggled off.

  • Only the Main Contact First Name and Last Name will appear on all Quotations and Invoices (above the main client address), not the Spouse / Alternative Contact or the Emergency Contact. 


How do I complete each Emergency Contact?


Navigate to Clients > Client Data > Emergency Contacts


  • Click on the Emergency Contacts option from the Sub Menu on the left hand side.

  • Simply enter your text in each field as follows, and click "Update".

First Name

Please enter the emergency contact first name. 

NOTE: CUSTOM FIELDS may change the appearance of this page in PSP. See your Admin for more info.

Last Name

Please enter the emergency contact last name. 

Relationship to you?

This drop down menu gives several options to choose for your emergency contact.


Please enter the emergency contact's email address. Note: You can input a valid email address in the first emergency contact, in which case the main contact, alternative contact and the first emergency contact will receive your Quotations and Invoices if the "CC Emails to this address" button is on.

CC Emails to this address 

All correspondence sent to this Emergency Contact will be copied to the email address entered above if this button is toggled on.

Home Phone

Please enter their home landline number.

Work Phone

Please enter their work landline number.

Mobile (Cell) Phone

Please enter their mobile (cell) number.


Please enter their address. This is a free format address (optionally line separated) which can / should include a zip code / postcode, as it can be used by the MAP function to obtain accurate GPS co-ordinates. 

Does this contact hold a key to your home?

Toggle this button on if your emergency contact has a key for your home.

Notes (Public)

Enter any notes here, such as how to get hold of the emergency contact if the main contact is unavailable.

NOTE: Custom Fields enables our pet sitting companies to create and develop their own environment within the CLIENTS pages within Pet Sitter Plus. This means that where your admin has introduced custom fields that are unique to your business, certain fields on our help screens may not look exactly the same as yours. We therefore can only provide explanations and descriptions of our standard system fields, and recommend you see your admin for more information.


If you wish to change the content and layout in this section, see Custom Fields for more information.



  • Tap the Navigator and select Clients > Search


  • Navigate to your client's account from the Clients search page.

  • Tap on their name to open their account.

  • In the left-side navigation pane, tap "Client Data" then tap "Emergency Contacts".


  • Enter the details for the client's Emergency Contact.

  • Toggle on the box for "CC Emails to this address" if you would like emails sent from PSP to the client to be CC'd to the emergency contact.

  • Indicate if the emergency contact has a key to the client's house. 

  • Add Public Notes if desired, which can be viewed by Admin, Staff, and Clients. 

  • Tap "Update" when finished.


Pet Software Ltd provides a market leading scheduling and billing solution for Pet Sitters, Dog Walkers, Dog Day Care Centres and Kennels. Pet Sitter Plus helps pet sitters to spend more time with pets and less time on administration.

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